Our Commitment

OPN's Commitment to Safety and Support

At OPN, our top priority is to provide you with exceptional service and 24x7 support. That’s why we invest in knowledge development resources for our technicians as well as continual training of our customer support staff. We know how challenging it can be to keep up with the latest in technology. That’s why we aim to be your go-to experts, so you don’t have to!

We appreciate the fact that customers put their trust in us by inviting OPN into their home. We invest time and resources into ensuring your safety by taking numerous precautions to carefully and fully vet our technicians. Our rigorous background check process searches through national, state and county databases over the past 7 years to screen for any offense that would disqualify a potential technician from our service platform. For the safety of our techs on the job, OPN also makes occupational and accidental insurance available to protect technicians from any potential injuries that may occur while they’re in your home.

Commitment to Customer Support:

At OPN, we are dedicated to maintaining a premium level of service and support for all of our customers. This means investing in the latest tools, training, and products for our team. Whenever you need assistance, we’re here to help. OPN support agents are standing by 24x7 to assist with booking, diagnosing issues and troubleshooting issues remotely when possible. We’re in the business of making technology simple, and we believe that providing a seamless customer experience is the best way to do so.

Fleet of Quality Nationwide Techs:

Less than one out of every five applicants are selected to join the OPN platform. During our rigorous on-boarding process, techs are hand selected, thoroughly background checked and must demonstrate top tier technical knowledge through a series of skills assessments. Our continued investment in the best on-boarding tools, training, and staff is how we can assure that our nationwide force of techs are the best in the business.

OPN Guarantee:

“We're committed to your complete satisfaction with our service. If you're not 100% happy, we'll do whatever it takes to make it right.”

Our satisfaction guarantee applies to all OPN services. If any issues arise during or after your service, please let us know right away. We are committed to doing everything we possibly can to make sure that every service we provide ends with a happy customer.