Service appointments are scheduled at the time you place your order. During the service appointment, the OnTech technician will deliver your product or device (unless you did not order the product or device on our OPN Site at the time you ordered the Service), install, set-up, and configure your device, and show you how to use the product or device, as well as any related features and applications.
Prior to your scheduled service appointment, OPN will contact you: (i) the day before your service appointment; (ii) the morning of your service appointment; and (iii) one (1) hour before the estimated arrival window of your service appointment.
Service Appointment with OnTech product order
If your OPN order includes a product to be installed, our Smart Home tech will personally deliver the product to you during your installation appointment.
Service Appointment with customer-owned product
If your appointment is for an installation or setup of a TV mount, audio component, video, gaming or streaming device you own, we will gladly install it for you.
We install Google Nest and Ring Smart Home devices only.
Please ensure all parts, instructions and packaging are available for your appointment.
Service Changes, Cancellations, and Fees
For Service cancellations or to reschedule your Service appointment, please contact us at least twelve (12) hours prior to your Service appointment. If you fail to cancel your Service appointment prior to OPN's arrival for your Service appointment or no adult is present at the Service location, you may be charged a $35 USD “Failed Service Appointment Fee” to the payment information on file with us.
We provide a 90-day workmanship warranty on the Service(s) following the Service Date. In the event that you (i) notify OPN of a defect in workmanship in the Services within sixty (60) days following the Service Date and (ii) we confirm the existence of such defect of workmanship, then we will correct such defect in workmanship.
This Service Warranty: (a) does not apply to any defects resulting, in whole or in part, from your or third-party acts or omissions (including, without limitation, abuse or misuse of the product or devices); (b) does not apply to any products or devices (including, without limitation, any defects in the products or devices); and (c) is non-transferable.
OPN also provides you with technical support regarding the Services via telephone. In the event that OPN is unable to solve a technical problem regarding the Services over the telephone, then you may request that we schedule a technician visit. We may charge a fee for such visit in the event that the Services are not covered by the Service Warranty. For technical support or to notify OPN of a defect in workmanship of the Services, please call: 1-800-941-3522 or email: firstname.lastname@example.org